Refund policy
LIORA — Exchange, Return & Store Credit Policy
At LIORA, every piece is thoughtfully designed with attention to quality, fit, and craftsmanship. To maintain the integrity of our products and ensure a seamless experience for all customers, we kindly request that you review our exchange and return policy before placing an order.
🚫 No Refund Policy
LIORA does not offer refunds to the original payment method.
All approved returns are processed exclusively in the form of Store Credit, which may be used toward future purchases on our website.
Store credit allows us to offer a faster and more seamless resolution experience while maintaining fair and sustainable operational practices.
Sale & Promotional Purchases
Products purchased during sale periods or promotional events are not eligible for return.
For discounted purchases:
- Only size exchanges are permitted
- Exchanges remain subject to stock availability
- A ₹199 exchange handling fee applies to sale orders
Discount codes and store credit may be used during eligible promotional periods unless otherwise stated.
Size Exchange Policy
Exchange Window
Exchange requests must be submitted within 3 days of delivery.
Eligibility Conditions
To qualify for exchange, items must:
- Be unused and unwashed
- Remain in original condition
- Include all original tags and packaging
Products showing signs of wear, damage, perfume, stains, washing, or alteration will not qualify for exchange unless received in that condition.
Eligible Exchange Reasons
Exchanges may be requested in the following cases:
- Incorrect size
- Incorrect product received
- Manufacturing defect
Non-Exchangeable Categories
The following items are not eligible for exchange:
- Accessories
- Customized or personalized products
- Certain hygiene-sensitive categories
Exchange Charges
A ₹250 exchange handling fee applies per order.
If multiple exchange requests are made for the same order, additional handling charges may apply.
Exchange Process
- Submit your exchange request through our exchange portal or support email
- Upload clear images and unboxing videos of the product and tags
- Once approved, reverse pickup will be arranged where serviceable
- If reverse pickup is unavailable, customers may self-ship the product
- Upon successful quality verification, the exchange will be processed
Processing Timeline
Exchange requests are generally processed within:
- 10–12 working days under standard conditions
- Longer during sales, launches, or high-volume periods
Updates will be shared on your registered email address.
Product Availability
All exchanges are subject to stock availability.
If the requested size is unavailable, customers may choose between:
- Store credit
- An alternate available product
Return Policy
Return Window
Return requests must be raised within 3 days of delivery.
Eligibility Conditions
Returned products must:
- Be unused and unwashed
- Remain in original condition
- Include all original tags and packaging
All return requests undergo quality verification before approval.
Non-Returnable Categories
The following items are not eligible for return:
- Accessories
- Customized or made-to-order products
- Final sale or non-returnable promotional items
Return Charges
A ₹250 handling fee applies per order.
Shipping charges and COD fees are non-refundable.
Store Credit Terms
Approved returns are issued solely as store credit.
Store credit:
- Is valid for future purchases on LIORA
- Cannot be transferred or converted into cash
- May not qualify for further returns in certain cases
Reverse Pickup & Self-Shipping
Reverse pickup is available in most serviceable locations.
If reverse pickup is unavailable or unsuccessful:
- Customers may self-ship the product to our warehouse
- Courier reimbursement up to ₹100 will be provided against valid proof
Partial Returns
Partial returns are permitted for multi-item orders.
Handling charges apply once per order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Customers are required to share:
- Clear images of the product
- Images of the packaging
Once verified, LIORA will arrange:
- A replacement, or
- Store credit, depending on product availability and the nature of the issue
Order Cancellation Policy
Orders once placed may not always be eligible for cancellation due to immediate processing timelines.
However, LIORA reserves the right to cancel any order under circumstances including:
- Product unavailability
- Incomplete or inaccurate shipping details
- Suspected fraudulent activity
- Technical, pricing, or inventory errors
- Delivery limitations
In such cases, the full amount will be refunded to the original payment method.
Customer Care
For any assistance regarding your order, exchanges, or returns, please contact:
A Note From LIORA
At LIORA, we are committed to creating a refined and dependable shopping experience built on transparency, quality, and trust.
Our policies are thoughtfully designed to maintain product standards while ensuring every customer receives attentive and fair support throughout their journey with us.