Shipping policy

LIORA – Shipping Policy

Contact Email: officiallioraluxe@gmail.com

By placing an order with LIORA, you agree to the terms outlined below. Our goal is to ensure a smooth, transparent, and reliable shopping experience for you.

1. General Terms

  • All orders are subject to product availability.
  • While we strive to maintain accurate stock levels, occasional discrepancies may occur.
  • In such cases:
    • Available items will be shipped first
    • Remaining items will be shipped once restocked

2. Shipping Charges

  • Free shipping on all prepaid orders
  • Cash on Delivery (COD): ₹200 handling fee

3. Dispatch & Delivery

Dispatch Time

  • Orders are processed and dispatched within 2–7 business days
  • Our warehouse operates Monday to Saturday, excluding national holidays
  • We always aim to minimize delays, even during peak periods

Delivery Time

  • Orders are typically delivered within 4–5 business days after dispatch
  • Delivery timelines may vary depending on your location and serviceability

4. Change of Delivery Address

  • Once an order is placed, the shipping address cannot be changed
  • Please double-check your details before placing the order

5. Out of Stock Items

  • If part of your order is out of stock:
    • Available items will be shipped immediately
    • Remaining items will be shipped once restocked

6. Delays in Dispatch or Delivery

  • If your order is delayed beyond the expected timeline, please contact us at:
    officiallioraluxe@gmail.com
  • Our team will investigate and assist you with a resolution

7. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking link via email
  • You can also track your order from your account (if applicable)
  • Please allow up to 24 hours for tracking updates after dispatch

8. Lost or Damaged Shipments

  • If your order arrives damaged, please:
    • Refuse delivery (if possible)
    • Contact us immediately with photos
  • If your order is marked delivered but not received:
    • Contact us within 24 hours
  • If your order is lost in transit:
    • We will initiate an investigation with the courier partner

✅ After verification, we will provide a replacement or refund, depending on the situation

9. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once dispatched, cancellation requests cannot be processed

Additionally, LIORA reserves the right to cancel any order under the following conditions:

  • Product unavailability
  • Incorrect billing or shipping details
  • Suspected fraudulent activity
  • Delivery or logistical constraints
  • Website or pricing errors

In such cases, a full refund will be issued to the original payment method

10. Marked Delivered but Not Received

  • If your order is marked as delivered but you haven’t received it:
    • Notify us within 24 hours
  • We will coordinate with the courier partner and resolve the issue promptly

🤝 Our Commitment

At LIORA, we are committed to delivering your orders quickly, safely, and transparently.
We work closely with trusted logistics partners to ensure your shopping experience remains smooth and reliable.

📩 Need Help?

For any shipping-related queries or support, contact us at:
officiallioraluxe@gmail.com

Note: LIORA reserves the right to update this shipping policy at any time without prior notice.