Shipping Policy

Liora – Terms & Conditions of Service

Liora (“we”, “us”) is the operator of lioraluxe.in

By placing an order through our website, you agree to the Terms & Conditions outlined below. These are designed to ensure a transparent and smooth experience for both you and us.

1. General Terms

All orders are subject to stock availability. While we aim to keep our inventory up to date, occasional discrepancies may occur. If any item(s) in your order are out of stock at the time of purchase, we will:

  • Dispatch the available item(s) right away, and

  • Ship the remaining item(s) once they are back in stock.

2. Shipping Fees

  • We offer simple and hassle-free shipping at a flat rate of ₹59 on all orders.

  • Prefer Cash on Delivery? Just pay a small additional COD handling fee of ₹25.

3. Dispatch & Delivery Policy

Dispatch Time:
We process and dispatch orders within 0–7 working days of receiving them. Our warehouse operates Monday to Saturday, excluding national holidays.

Delivery Time:
Once dispatched, your order will typically be delivered within 5–7 business days, depending on your location. Remote or less accessible areas may experience a slight delay.

Change of Delivery Address:
If you wish to change your delivery address, kindly raise a support ticket via your Liora account before your order is dispatched. Once shipped, the address cannot be modified.

Partial Fulfillment (Out of Stock Items):
If part of your order is out of stock, we will:

  • Ship the available product(s) first, and

  • Send the rest as soon as they are restocked.

Delays:
If your order is delayed beyond the expected timeframe, please raise a ticket so we can investigate and assist you promptly.

4. Tracking Your Order

Once your order is dispatched:

  • You’ll receive a tracking link via email.

  • The tracking ID will also be available under ‘My Orders’ in your Liora account.

  • Please allow up to 24 hours for the tracking information to be updated by our delivery partner.

5. Lost or Damaged Orders

At the time of delivery:

  • If your order appears damaged, kindly reject the parcel and inform us by raising a support ticket.

  • If the order is delivered in your absence, and appears damaged or incomplete, please contact us with relevant details.

In case of lost shipments:
If your parcel is lost in transit, raise a ticket with us. We will initiate an investigation with our courier partner and, if confirmed, issue a replacement or refund.

6. Order Cancellations

  • You may cancel your order before dispatch by raising a cancellation request via a support ticket in your Liora account.

  • Once your order is dispatched, cancellations are not possible.

7. Marked Delivered, But Not Received

If your order status shows “Delivered” but you have not received it, please notify us within 24 hours by raising a ticket. We will verify with our courier partner and resolve the issue at the earliest.

8. Customer Support

For any help or assistance, please raise a ticket through your Liora account. Our support team will respond to your query within 48 hours.

Liora reserves the right to modify these terms at any time. Thank you for shopping with us — we’re here to make sure your experience is smooth, stylish, and satisfying.